International Orders
Since our launch it has been our priority to deliver orders to our customers around the world as economically and fast as possible. We now offer two kinds of shipping methods on our shop :
India Post Registered Post : Registered air parcel service by India post. Free shipping for orders above $50 and $10 for orders below $50. Shipments by this method should reach you in 15-30 days, although it can take upto 40 days in some cases. (Currently paused for US Shipments)
DHL Express Shipping : Flat rate of $25 for all shipments. Our fastest shipping option, we try to deliver your shipment to you in 3-7 business days.
If you would like us to process your order in a certain way to expedite or ease the customs clearance process with regards to your local law, let us know at contact@ketlee.in after placing your order. Some countries will charge you customs on each and every shipment and while we strive to make this experience seamless, sometimes unavoidable delays can happen and we cannot help you much since it involves authorities where we don't have much say apart from complying with their requests.
USA De Minimis and Tariffs Update : Due to the ongoing situation, Indiapost has stopped shipping to the USA temporarily. They plan on resuming the shipments once there is clarity on how the duties will be charged. You can place your orders as usual and we will ship it as soon as the service resumes. Although we do not have a timeline for it, we feel it will be resumed by the end of September when the US Customs and Postal department are ready with a system to collect these charges. Meanwhile, you can also use DHL for shipments, which is working as usual. Let us know in case you want your order processed in a specific way.
Remote Area Delivery : This clause is valid only for DHL Express Shipping, please note that DHL may charge a remote area surcharge for certain areas in a country. We will get in touch with you before shipping your order in case that happens, there might be ways to avoid this as well, we will communicate that to you if possible. This is an extremely rare occurance and does not happen most of the times.
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All the estimates are based on timely processing by the respective customs departments. In case of a delay, we work with the respective authorities to make sure you get your package as soon as possible!
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Domestic Orders
Please visit www.ketlee.store for domestic orders or to place international orders using Indian Rupee as your currency.
You can cancel your orders before the orders are shipped which is 1-2 working days by mailing us at : contact@ketlee.in
You can also return your order if the shipment has not been opened by opting to ship it back to us and we will refund the amount as soon as we get the package back, processing of the refund by the banks can take 6-7 working days.
We do not accept returns of opened packages, becuase of our products being perishable food items.
Teaware Shipping and Insurance
Since our teaware tends to be the most expensive items we sell, we insure each and every teaware package to ensure safe delivery. While most of the orders get delivered without a scratch, in case of a damage, they tend to ask for an unboxing video and photos of the outer package, in absence of which, they refuse to process claims.
We understand that is a lot to ask but after facing this issue quite a few times this year, we have decided to put that up in our policies and would request you to do the same for all your orders containing teaware to be eligible for returns or refunds in case of a damage.