Shipping and Returns


International Orders Since our launch it has been our priority to deliver orders to our customers around the world as economically and fast as possible. We now offer three kinds of shipping methods on our shop :

  1. India Post Registered Post : Registered air mail service by India post. Free shipping for orders above $50 and $10 for orders below $50 Shipments by this method should reach you in 12-20 days.

  2. EMS Speed Post : EMS Shipping service by India Post. Free shipping for orders over $100 and $20 for orders below $100. Shipments by this method should reach you in 10-25 business days.

  3. DHL Express Shipping : Free shipping for orders over $150 and $25 for orders below $150. Our fastest shipping option, we try to deliver your shipment to you in 3-7 business days.

NOTE : Tracking service is not available after the package leaves India for orders sent using Registered Post for USA and Canada. However, this is not a problem as the delivery takes less than 20 days usually. It could take a little more than 20 days during busy times like year end when the postal network is very busy due to holiday season and sales. If it takes more than 30 days to be delivered after the dispatch, you can contact us and we will file a complaint and try to get it delivered asap.

If you would like to process your order in a certain way to expedite or ease the customs clearance process with regards to your local law, let us know at contact@ketlee.in after placing your orders. Some countries will charge you customs on each and every shipment and while we strive to make this experience seamless, sometimes unavoidable delays can happen and we cannot help you much since it involves authorities where we don't have much say apart from complying with their requests.

--------------------------------- All the estimates are based on timely processing by the respective customs departments. In case of a delay, we work with the respective authorities to make sure you get your package as soon as possible! ---------------------------------- Domestic Orders Please visit www.ketlee.store for domestic orders.





Returns Policy

You can cancel your orders before the orders are shipped which is 1-2 working days by mailing us at : contact@ketlee.in
You can also return your order if the package has not been opened by opting to ship it back to us and we will refund the amount as soon as we get the package back, processing of the refund by the banks can take 6-7 working days. We do not accept returns of opened packages, becuase of our products being perishable food items.





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