Shipping and Returns


International Orders Since our launch it has been our priority to deliver orders to our customers around the world as economically and fast as possible. We now offer two kinds of shipping methods on our shop :

  1. India Post Registered Post : Registered air parcel service by India post. Free shipping for orders above $75 and $15 for orders below $75. Shipments by this method should reach you in 15-30 days, although it can take upto 50 days for North America in the current pandemic situation with a constant lack of availability of flights.

  2. DHL Express Shipping : Free shipping for orders over $150, $15 for orders above $75 and $25 for orders below $75. Our fastest shipping option, we try to deliver your shipment to you in 3-7 business days. You also get a complimentary Indian Gushu Sheng Pu'erh Wafer with this method if you are paying for the shipping and have not applied any other offer.

If you would like us to process your order in a certain way to expedite or ease the customs clearance process with regards to your local law, let us know at contact@ketlee.in after placing your order. Some countries will charge you customs on each and every shipment and while we strive to make this experience seamless, sometimes unavoidable delays can happen and we cannot help you much since it involves authorities where we don't have much say apart from complying with their requests.

Remote Area Delivery : This clause is valid only for DHL Express Shipping, please note that DHL may charge a remote area surcharge for certain areas in a country. We will get in touch with you before shipping your order in case that happens. This is an extremely rare occurence and does not happen most of the times.
--------------------------------- All the estimates are based on timely processing by the respective customs departments. In case of a delay, we work with the respective authorities to make sure you get your package as soon as possible!
---------------------------------- Domestic Orders Please visit www.ketlee.store for domestic orders.





Returns Policy

You can cancel your orders before the orders are shipped which is 1-2 working days by mailing us at : contact@ketlee.in
You can also return your order if the package has not been opened by opting to ship it back to us and we will refund the amount as soon as we get the package back, processing of the refund by the banks can take 6-7 working days. We do not accept returns of opened packages, becuase of our products being perishable food items.