Shipping and Returns
India Post Registered Post : Registered air mail service by India post. Free shipping for orders above $50 and $10 for orders below $50 Shipments by this method should reach you in 12-20 days. Currently all orders with this shipment method will be delayed by 2-3 weeks as there is a complete lockdown in our region.
DHL Express Shipping : Free shipping for orders over $150, $15 for orders above $75 and $25 for orders below $75. Our fastest shipping option, we try to deliver your shipment to you in 3-7 business days. You also get a free Indian Gushu Sheng Pu'erh Wafer with every order shipped using this method.
NOTE : Tracking service is not available after the package leaves India for orders sent using Registered Post for USA and Canada. However, this is not a problem as the delivery takes less than 20 days usually. It could take a little more than 20 days during busy times like year end when the postal network is very busy due to holiday season and sales. If it takes more than 30 days to be delivered after the dispatch, you can contact us and we will file a complaint and try to get it delivered asap.
If you would like to process your order in a certain way to expedite or ease the customs clearance process with regards to your local law, let us know at firstname.lastname@example.org after placing your orders. Some countries will charge you customs on each and every shipment and while we strive to make this experience seamless, sometimes unavoidable delays can happen and we cannot help you much since it involves authorities where we don't have much say apart from complying with their requests.
Remote Area Delivery : This clause is valid only for DHL Express Shipping, please note that DHL may charge a remote area surcharge for certain areas in a country. We will get in touch with you before shipping your order in case that happens. This is an extremely rare occurence and does not happen most of the times.
You can cancel your orders before the orders are shipped which is 1-2 working days by mailing us at : email@example.com