Shipping and Returns


Domestic Orders Please visit www.ketlee.store for domestic orders We value your time and hence ship using express shipping by default. The order is shipped same day if ordered before 02:00 PM IST, next day for orders placed afterwards. Expect the delivery to be attempted within 3-4 working days from shipping. Shipping for domestic orders is ₹70 for all orders below ₹499, free for orders over ₹499. International Orders Since our launch it has been our priority to deliver orders to our customers around the world as economically as possible. We now offer three kinds of shipping methods on our site :

  1. India Post Registered Post(Disabled currently due to COVID19) : Registered air mail service by India post. Free for orders above $50 and $10 for orders below $50 Shipments by this method should reach you in 12-20 days.

    NOTE : Tracking service is not available after the package leaves India for orders sent using this method for USA and Canada. However, this is not a problem as the delivery takes less than 20 days usually. It could take a little more than 20 days during busy times like year end when the postal network is very busy due to holiday season and sales. If it takes more than 25 days to be delivered after the dispatch, you can contact us and we will file a complaint and try to get it delivered asap.

  2. EMS Speed Post : $20 for all orders. Shipments by this method should reach you in 15-25 days.

  3. FedEx/DHL/UPS Priority Shipping : $25 for all orders. Our fastest shipping option, we use FedEx/DHL/UPS Priority or Express and try to deliver your shipment to you in 3-7 business days.




Returns Policy


You can cancel your orders before the orders are shipped which is 1-2 working days by mailing us at : contact@ketlee.in You can also return your order if the package has not been opened by opting to ship it back to us and we will refund the amount as soon as we get the package back, processing of the refund by the banks can take 6-7 working days. We do not accept returns of opened packages, becuase of our products being perishable food items.





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